How YouTube’s AI is revolutionizing hacked account recovery
Image Credits:Illustration by Alex Castro / The Verge

How YouTube’s AI is revolutionizing hacked account recovery

YouTube is using AI robots to make it easier to get back into accounts that have been hacked, but some users are still not sure if this automated method works.

YouTube is fighting hackers by giving help to people whose accounts have been hacked. With Google’s AI technology, the company hopes to stop these bad guys and get back any accounts that have been hacked.

A lot of people use social networks, but if yours gets hacked, the way to get it fixed has been terrible up to this point. That is what YouTube wants to change, and it is using AI to make the process easier and help users, especially producers, get back into their account.

How the AI Chatbot Works

YouTube’s support page now has an AI chatbot that is supposed to be smart enough to help you get back into your account.

The chatbot can be reached through the YouTube Help Centre. If someone has had their account hacked, they will be asked a number of questions that will help them protect their Google accounts and undo any changes that the hackers made.

Right now, the chatbot can only communicate in English. Over time, more languages will be added. In the end, Google wants all YouTube creators to be able to use this tool.

AI is being used by YouTube to get around its link with creators, which may not be well received by its community. When YouTube users would rather talk to someone directly, the site has always stayed out of the way of any problems that might come up.

They are further away now that the AI chatbot is involved. It looks like the chatbot isn’t really powered by Google’s GenAI technology, but rather a version that the company thinks is strong enough to handle these kinds of problems and complaints.

Customers have mostly negative opinions about chatbots because of how they are integrated and how well they work on the front end. They are used on a number of different tech platforms.

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